Frequently asked question

No. 1

Do you have to be an Avinode member to use Paynode?

No. Although Paynode will be seamlessly integrated into the Avinode Marketplace and our Schedaero aircraft and crew scheduling software system, you will not need to use either system to benefit from Paynode. Non-Avinode/Schedaero users will instead be able to manage their payments via Paynode’s own portal. It is free to sign up to Paynode.

No. 2

Does Paynode have access to customers’ financial information?

No. Any sensitive data is encrypted before being held securely by our partner Multi Service Technology Solutions, Inc. (MSTS), who specialize in closed-loop payment programs and transaction processing. They manage all the financial administration and processing behind the scenes of Paynode. This is to ensure the safest, most risk-free experience for all parties.

No. 3

How do I get started with Paynode?

The easiest way is to fill in the form on the Contact page. Within 24 hours, we will contact you to schedule an introductory presentation and demo of Paynode. If you like what you hear and see, then we’ll move on to the Paynode set up process.

No. 4

How does Paynode differ from other payment services?

Paynode was developed to simplify the payment process for professionals in the bizav industry. We started from the ground up and created a digital-first payment platform that sails right over the traditional tangles and frustrations of making high value payments across international borders. With Paynode, paying for air charter is straightforward, secure and a dream come true for your accounts receivable department.

No. 5

How does Paynode save brokers and operators money?

  • Paynode increases profitability through competitive processing rates for all users. This combined with faster pay out terms, settling within 24 hours of delivering service, will significantly improve revenue management.

No. 6

How does Paynode save brokers and operators time?

  • Paynode’s quick and simple process saves management time in payment processing and resolving disputes.
  • Using the Paynode system from start (entering flight details) to hitting ‘send’ to customer takes less than 60 seconds. Currently, on average, payment processing takes 30 minutes.
  • Simplifies cross-border payments and processes, independent of location, currency and transaction value.

No. 7

How quickly will transactions be processed?

Using the Paynode system from start (entering flight details) to hitting ‘send’ to customer takes less than 60 seconds. The buyer can pay as soon as they receive the payment request via email, so the money can be in the merchant’s bank account the following day.

No. 8

How does Paynode relate to the other Avinode applications?

Paynode is seamlessly integrated with all Avinode Group applications so you can manage payments with Paynode while remaining in your Avinode application of choice. The only thing you need to do to get started is contact us and we’ll get you going with Paynode.

No. 9

What are the Paynode products?

  • Paynode is the world’s first end-to-end payment platform for the global business aviation industry.
  • Paynode allows brokers and operators to reclaim their time, lower the risk of exposure, simplify cross-border payments and increase profitability.
  • Working exclusively with American Express on its first product, a credit card solution, Paynode makes credit card payments easier and more seamless for Card Members, brokers and operators.
  • This will be followed with a comprehensive 24/7, 365 payment flow solution including bank wire transactions, rapid settlement, notification and fund movement – independent of geographical location, transaction currency and transaction value.

No. 10

What else is wrong with today’s card payment process?

  • The current payment process takes too long, taking on average 30 minutes per transaction using an old-fashioned paper trail.
  • Furthermore, it is very insecure with cardholders’ details. Some 80% of transactions involve the merchant requesting faxes or scanned copies of the payment card, plus other personal information from the customer, which are then held as hard copy in lever-arch files. The merchant also takes payment without the customer being present, entering their card details into a Point of Sale terminal. Together, this situation does little to protect the customer’s data and financial interests.

No. 11

What is PCI DSS and why do brokers and operators need to comply with it?

The Payment Card Industry Data Security Standard (PCI DSS) is a proprietary information security standard for organisations that handle branded credit cards from the major card schemes including Visa, MasterCard, American Express, Discover and JCB. Any broker or operator accepting payment cards from these issuers is required to have compliant processes in place to ensure that customer card data is securely protected.

No. 12

What is the average value of a charter transaction?

According to Avinode, the average value of a charter transaction is US$35,000.

No. 13

What is wrong with today’s card payment processes for business aviation?

Currently, it takes too long for brokers and operators to be paid after a service has been rendered. Using regular credit cards, payment currently takes 3 days in the US; 6 days in the UK; 7 days in the rest of Europe. Using third party Payment Service Providers, it takes 30 days. Payment can be further delayed through the issue of chargebacks and disputes over specific details, which can delay settlement of a whole transaction amount.

No. 14

Who can use Paynode?

Paynode was specifically designed for the business aviation industry. So if you are a charter broker or charter operator, Paynode is for you.